At Bongalong we are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Bongalong of 14 Hillside Gardens, E17 3RJ.
Information we may collect from you
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register with us, make enquiries and subscribe to our service. The information you give us may include your name, address, e-mail address and phone number, the name/s of your child/ren and their date/s of birth and some monitoring information (ethnic group).
Uses made of the information
We use information held about you in the following ways:
- Information you give to us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our service;
- Information we receive from other sources. We do not receive information from other sources.
Disclosure of your information
We may share some of your personal information with our session leaders.
We will not disclose your personal information to third parties:
Where we store your personal data
The data (physical and electronic) that we collect from you will be stored in a secure system.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. You can also exercise the right at any time to be removed from the data base/mailing list by contacting us at Fiona.email@example.com
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request is free of charge to provide you with details of the information we hold about you.
CODE OF CONDUCT
We warmly welcome you and your children as new members of Bongalong. All new members are asked to read through the code of conduct and abide by it for their time at Bongalong. This helps to ensure a positive environment for everyone. Thank you.
- ensure your mobile phone is switched off during sessions.
- be courteous at all times to other members and Bongalong staff.
- actively participate in sessions with your child/children if they are under the age of five.
- refrain from ‘chatting’ with other adults while your session leader is talking. This is to minimise disruption and to aid children’s concentration.
- encourage your child/children, in a positive way, to take care of instruments, equipment and props used in the sessions.
- talk with your session leader at the earliest opportunity if you have any concerns regarding your child/children at Bongalong. This will ensure you and your child/children will get the most out of the sessions.
- make every effort to attend your session each week to give your child/children continuity.
- make every effort to arrive before the session starts so your child/children have time to settle down. This really helps build confidence.
- avoid bringing extra children, who are not registered, to a session unless it is an emergency situation. A health and safety issue could arise if there are too many people for the space. In an emergency please call 07811 460282 first to see if there is available space.
- fees are non-refundable and non-transferable. Please contact Fiona at the earliest opportunity if you know you cannot attend your session. This means we might be able to offer you an alternative session. It also means we can offer your space to another member.
- avoid bringing your child/children to a session if they have an infectious disease such as chickenpox etc. Please also contact Fiona on 07811 460282 as we may need to inform other members (in cases of pregnancy and young babies). Please take medical advice if you are unsure of when to return to the sessions.
- let Fiona know as soon as possible if you are having a holiday/long term absence during term time to so we understand why you have not been coming.
- make every effort to get your payment in by the closing date when rebooking for a new term. This is to ensure you do not lose your place. If you have a problem please call the office at the earliest opportunity. If not rebooking, to let your leader know and fill in a leaving slip by the closing date.
OUR COMMITMENT TO YOU
- provide a quality weekly session for you and your child/children during term time.
- ensure our staff are courteous, helpful and supportive at all times.
- ensure our staff adhere to our equal opportunity policy which states that ‘Bongalong’ positively welcomes all children and adult carers regardless of ethnicity, culture, ability and gender’.
- if possible, offer an alternative session within the same week only if members cannot attend their usual session. We do ask for a minimum forty-eight hours notice.
- provide refreshment at the end of each session within under fives.
- provide an ongoing comments system for members, giving opportunity at all times for members to express their views and ideas and receive a response if required.
- ensure our staff make every effort to ensure relevant information is passed on to members such as booking forms, closure dates and newsletters.
Thank you for taking the time to read both the Code of conduct for members and Our commitment to you.
If you have any queries please call the office number: 07811 460282 to speak to Fiona Lundie-Smith.